Refund policy
As a general rule, a customer in France has a right of withdrawal regarding distance sales (excluding custom-made creations). They have a period of 14 days from the date of delivery to return the ordered product for an exchange or a refund.
Please note that, to ensure the flowers remain in good condition, refunds are only possible after the items have been physically received at our premises and have passed a quality check, provided they are returned in their original packaging. The customer will be refunded for the order (excluding delivery costs) within 14 days of the package being received at our premises.
Any errors or omissions in order processing should be reported to customer service at contact@mesfleursfr.com upon receipt of the order so that we may assist you. To facilitate the processing of your request, we recommend attaching the original purchase invoice. Products that have been altered or modified are not covered; returns are currently not accepted for orders delivered outside France due to logistic constraint. We will do our best to ensure smooth delivery and we value your support and understanding.
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